Refund policy

Thank you for shopping with us. We strive to provide you with the best products and services. This Return and Refund Policy outlines the guidelines and procedures for returns and exchanges. Please read this policy carefully before making a purchase.

Returns and Exchanges:

1.1. General Policy:
We do not accept returns or exchanges for a change of mind or if you simply decide that you no longer want the purchased item.

1.2. Exceptions:
We accept returns or exchanges only under the following circumstances:
a) Damaged Item: If you receive a damaged item, please contact our customer support team within 15 days of receiving the product. We may require photographic evidence or other proof of damage to process your request.
b) Incorrect Product: If the received item differs significantly from the product description or image, please contact our customer support team within 15 days of receiving the product. We may request supporting evidence, such as photographs, to verify the discrepancy.

Eligibility for Returns and Exchanges:

2.1. Condition of the Item:
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2.2. Timeframe for Returns and Exchanges:
For damaged items or discrepancies, you must notify us within 15 days of receiving the product. After the specified timeframe, we reserve the right to decline your request.

Return Process:

3.1. Contacting Customer Support:
To initiate a return or exchange, please contact our customer support team at brotherhoods.us@gmail.com Provide your order number, a clear description of the issue, and any supporting evidence required.

3.2. Approval and Instructions:
Once we review your request, our customer support team will provide further instructions on returning the item. Please follow these instructions carefully to ensure a smooth return process.

Refunds:

4.1. Refund Options:
If your return or exchange request is approved, we offer the following options:
a) Refund: We will refund the original purchase amount to your original payment method.
b) Exchange: We will provide you with a replacement item of the same value, subject to availability.

4.2. Refund Processing Time:
Refunds will be processed within 15 days after we receive and inspect the returned item. Please note that the processing time may vary depending on your payment method or financial institution.If more than 15 business days have passed since we’ve approved your return, please contact us at brotherhoods.us@gmail.com.

Shipping Costs:

5.1. Return Shipping Costs:
If a return or exchange is approved due to a damaged item or a discrepancy, we will cover the return shipping costs. Please follow our provided instructions regarding shipping carriers and methods.

5.2. Non-Eligible Shipping Costs:
We are unable to reimburse shipping costs for returns or exchanges that do not meet the criteria specified in this policy, such as returns for a change of mind.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at brotherhoods.us@gmail.com We are here to assist you and address any issues you may have.

Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.